FAQ'S
Find common answers below regarding our trade terms, customization capabilities, and delivery schedules.
Topics
MOQ, Sampling, Lead Time
Good For
First-Time Wholesale Buyers
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What products do you manufacture?
We have specialized in the luggage industry for 30 years, focusing on product design, development, and custom production. Our product categories include various types of backpacks, travel bags, shoulder bags, handbags, belts, and wallets.
Do you offer customization or OEM/ODM services?
Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Can I customize the packaging?
Yes, neutral or custom logo packaging is available upon request.
Are your products certified?
Yes, We can provide certification of quality inspection reports issued by official quality inspection agencies. The specifics can be confirmed based on customer requirements.
Can you provide brochures?
We offer free e-brochures.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Shanghai 、 Ningbo and Shenzhen.
What markets do you serve?
We serve clients in the USA, UK, Germany, Australia, Japan, the Middle East, and Southeast Asia.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 40–50 days, may vary during peak season or special materials.depending on the order.
Do you have stock? Is delivery on time?
Some regular models are in stock. We strictly follow lead times.
Can I mix different models in one order?
Yes, mixed orders are welcome to help you reduce inventory burden.
What are your shipping methods?
We ship by air, sea, or express.EXW,FOB,terms are available.
Do you accept long-term partnerships or distributor agreements?
Yes, we welcome long-term partnerships and offer special pricing and support.
Where is your factory located? Can we visit?
Our factory is located in Guangzhou, China. You're welcome to visit anytime.
What payment methods do you accept?
We accept T/T, PayPal, Alibaba Trade Assurance, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Do you offer after-sales service?
Yes, we provide warranty support. If there's a quality issue, we offer returns or replacements.